Should we ask you to provide certain information when dealing with the Foundation, then you can be assured that it will only be used in accordance with this privacy statement. If you have any queries about this statement please contact the NET Patient Foundation, Enton Mill, Enton, Godalming, Surrey GU8 5AH or email [email protected]
The NET Patient Foundation may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 14 October 2009.
What information do we collect about you?
We may obtain personal information from you when you enquire about our activities, register to join our mailing list, complete feedback forms or surveys, make a donation to us or otherwise provide us with personal information. We may also receive information about you from third parties, for example from a friend who wants to tell you about the website.
This may include:
- name and job title
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys
What we do with the information we gather?
We will use this information to provide you with the services, materials or information you have requested, to understand your needs, provide you with a better service, focus our activities and for internal record keeping.
We may periodically send promotional material about our activities, services, ways you can support the Foundation or other information which we think you may find interesting, using the contact details which you have provided. We may need to share your information with our service providers for these purposes.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used for direct marketing purposes
- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email protected] and clearly marking the subject box ‘unsubscribe’
You may request details of personal information which we hold about you under the Data Protection Act 1998. A £10 fee will be payable. If you would like a copy of the information held on you please write to NET Patient Foundation, Enton Mill, Enton, Godalming, Surrey GU8 5AH enclosing a cheque payable to ‘NET Patient Foundation’.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
If you use standard email to communicate with the Foundation, including email links and email forms on this website, this will not be secure and you should be aware that the Foundation cannot guarantee that it remains confidential.
In order to prevent unauthorised access or disclosure we have made every effort to safeguard and secure the information when received at the Foundation.
Cookies are small files of information which save and retrieve information about your visit to our site – for example, how you entered our site, how you navigated through the site, and what information was of interest to you. The cookies we use identify you merely as a number.
Cookies help us analyse web traffic to identify which pages are being used. This helps us improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.
Links to other websites
Our website may contain links to enable you to easily visit other websites of interest or to make online donations. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
If you call the helpline, you may choose to provide details of a personal nature. Only the helpline staff use your personal medical information and only for the purposes of dealing with your enquiry/enquiries. Your personal information and details of the enquiries received are stored on a secure database. They will not pass on your details to anyone else without your express permission. If for any reason you wish to have your personal details removed from these records, please contact the NET Patient Foundation, Enton Mill, Enton, Godalming, Surrey GU8 5AH.